Update: we have added a special price for EGI Federation members! If your organisation is a member of EGI, you pay a discounted price of 180 EUR + VAT (Certification Fee Included – €82 ). Unsure about eligibility? Contact us at events@egi.eu.
Are you ready to transform your IT service delivery and enhance user satisfaction?
The FitSM Foundation Training is your gateway to mastering the essentials of IT Service Management (ITSM). Designed to provide you with a comprehensive understanding of the FitSM framework, this course equips you with the knowledge and tools to optimise your IT services for efficiency, cost savings, and superior user experience.
We are co-locating our FitSM Foundation Training with EGI2024, taking place in Lecce, Italy, and we will be hosted by our partners at the CMCC Foundation for this activity.
Why Choose FitSM Foundation Training?
- Gain In-Depth Knowledge: Understand the fundamental principles of ITSM and how they apply to your organisation.
- Master the FitSM Process Model: Learn to navigate and implement the FitSM-aligned processes seamlessly within your team.
- Achieve Professional Recognition: earn the prestigious FitSM Foundation certificate issued by APMG, demonstrating your expertise and commitment to excellence.
- This training is specifically tailored for federated environments such as distributed Research Infrastructures.
What’s in it for you?
- Enhanced Service Delivery: Implementing FitSM standards can significantly boost your IT service availability, reliability, and user-centric focus.
- Cost Efficiency: Optimise your processes to achieve greater cost savings without compromising on service quality.
- Immediate Application: Start applying FitSM-compliant processes within your organisation as soon as you complete the course.
Course Highlights
- Neutral Introduction: Provides a balanced introduction to ITSM and the FitSM process-driven model, comparable to other standards like ITIL and ISO20k.
- Official Certification: Successfully pass the exam (20 multiple-choice questions, 13 needed to pass) and receive a certification endorsed by APMG, recognised globally for its excellence.
Training Schedule and Location at EGI2024
Dates:
- Monday, 30th September: 14:00 – 18:00
- Tuesday, 1st October: 9:00 – 12:30
Venue: CMCC (Via Marco Biagi, 5, 73100 Lecce, Italy)
Requirements:
No requirements for the FitSM Foundation Training
A limited number of tickets:
The training is supposed to be delivered to a maximum of 15 trainees.
Cost
Early Bird Course Fee (ends August 15): €450 (Certification Fee Included – €82) + VAT
Regular Price Course Fee: €550 (Certification Fee Included – €82) + VAT
EGI Federation members pay the discounted price of 180 EUR + VAT (Certification Fee Included – €82). Unsure about eligibility? Contact us at events@egi.eu.
What is included in the fee
- In-person training (not online)
- EGI training materials
- Catering
- Facility
- APMG Exam + APMG Certificate upon success (€82 + VAT) – a second try is permitted upon failure
- Free access to the FitSM Workshop on Friday October 4th (tbc)
If you are part of the following projects you can use your training project budget related to FitSM to cover the expenses:
- iMagine
- PITHIA
- IRISCC
Don’t miss out on this opportunity to advance your IT service management skills and take your organisation’s service delivery to the next level. Enrol in the FitSM Foundation Training today and begin your journey towards ITSM mastery and professional growth!