Did you know that 80% of IT service disruptions stem from people and process issues rather than technical failures? Efficient IT Service Management (ITSM) is essential for ensuring high-quality services, especially in distributed research infrastructures where coordination across multiple organisations is key.
At EGI Foundation, we regularly organise several face-to-face and online FitSM trainings each year to help research infrastructures and other service managers streamline operations while maintaining flexibility.
Leading these sessions is Elia Bellussi, Senior Strategy and Innovation Officer at EGI Foundation, and a certified FitSM trainer. Knowledgeable about the Research Infrastructure landscape and with experience in IT service management and coordination, Elia provides expert guidance on implementing FitSM in federated environments.
Want to improve your IT service management?