Alessandro Paolini works as Senior Service Delivery Officer at EGI Foundation and he is involved in the operations activities of the EGI Production infrastructure and in the software provisioning. He worked for 11 years at INFN in distributed computing projects (EGEE, EGEE2, EGEE3, EGI-Inspire) as part of the team coordinating the Italian GRID infrastructure, gaining a lot of expertise in the field, managing the central services and providing support to users and site-administrators and participating as teacher to several training events organised by INFN. In EGI Foundation he got the FitSM Expert and the ISO/IEC 27001 Foundation certifications, as well as the TF-CSIRT TRANSITS 1 one. He holds a Master degree in Physics.