With FitSM Training you will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples.
FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements.
With FitSM Training you will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples. FitSM professional training is certified by internationally recognised authorities. By implementing FitSM, you can improve your organisation’s IT service management processes
and increase efficiency.
Our training programme is structured in three levels: Foundation, Advanced and Expert. Each level builds upon the previous one, allowing you to increase your expertise to become an expert in the field. By completing our FitSM Training programme, you’ll also receive a recognised certification that will raise your professional profile and make you stand out in the industry.
Main Features
Here are a few benefits of choosing FitSM Training:
- Learn the fundamentals of IT service management in a structured and comprehensive programme
- Implement the FitSM standard in your organisation to improve IT service management processes, especially in federated environments
- Receive a recognised certification to raise your professional profile and stand out in the industry
- Access a combination of lessons and examples to ensure practical and hands-on learning
- Take advantage of our in-house training for multiple staff members. We offer the flexibility to customise the training date and location to align with your team’s needs.
Certification body and accreditation: APMG International
TRL 9: Actual system proven in operational environment.
Training and Certification Programme
The training programme is structured in three levels: Foundation, Advanced and Expert. Participants begin with the 1-day foundation course, which provides basic ITSM knowledge and introduces the FitSM model. On completion of the Foundation course, participants can take one of the two or both advanced level courses.
Advanced courses are on two different topic areas, and are each two days in length. These courses are suitable for those looking to manage a specific process, or just increase their overall experience in (federated) ITSM.
Those completing both advanced level courses are eligible for the Expert level course, which will put emphasis on methods and real-world examples of implementation and improvement of ITSM, and look at common problems such as process interfaces and the challenges of organisational change.
"The FitSM Foundation course helped me understand some of the internal procedures and service-related processes within my organisation I didn’t know much about before. As someone who doesn’t work with service management directly, this level is enough to gain a basic knowledge to foster conversations and help with cross-departmental collaboration. Very useful!" - Ursula Rabar, Project Community Manager at OPERAS and the OA Book Usage Data Trust
Service Offers
1
Target audience: All individuals involved in the provisioning of (federated) IT services, Candidates who wish to progress to advance level of the qualification and certification scheme
2
Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services, Candidates who wish to progress to expert level of the qualification and certification scheme.
3
Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services, Candidates who wish to progress to expert level of the qualification and certification scheme.
4
Target audience: Individuals aiming to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).
Get started
Request access
We offer in-house trainings for all levels of the FitSM standard. The date and location of the training are mutually agreed. You can submit a request via the EGI marketplace
Consultancy & Support
Are you wondering if this service can help solving your challenges? Are you a user and seek support?
"The FitSM Foundation course allowed me to formalise and correct some of the “common sense” procedures I used in my day-to-day service management, and I became more proactive in my federated collaborations. As a service manager, I find FitSM principles useful for any size of collaboration since they
offer an easy-to-follow guide that can be adapted for smaller collaborations but should be taken as it is in large federated ones." - Gino Marchetti Informatics/Bioinformatics engineer at CC-IN2P3
In-House Training
The following table presents the prices associated with each training course. Prices do not include support for trainer travel, accommodation and/or expenses.
*Prices subject to change for remotely held courses, which lengthen course duration, but do offset costs not having to cover trainer travel expenses.
[1] A discount of 5% of the total price will be offered for a combination of two (2) or three (3) courses and 10% for four courses or more. All courses have to be delivered within six (6) months of the first course.
[2] If the number of exam participants is lower than 8 (FND, ADV) or 6 (EXP), additional costs may be charged from by the examination institute, which is otherwise included in the examination fees
[3] Prices exclude trainer travel costs and any requested print-outs. EGI Foundation is VAT exempt for delivery of professional training courses.
[4] Fees are set by ITEMO and charged by any examination institute supporting FitSM.
*The Expert Bridge course is available to anyone with ITIL expert and/or ISO/IEC 20000 consultant/auditor accreditations. This side entry course combines both Advanced and Expert levels into 2 days for a single FitSM Expert Certificate.
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