The helpdesk provides you with the information and support you need to troubleshoot your product and service problems. You can report incidents, bugs or change requests.
Helpdesk
EGI supports users and operators through a distributed helpdesk with central coordination and a single interface for support. The support activities are grouped in the first and second level support.
Main characteristics:
- A central point of contact for support
- Repository of information and solutions
- Keeps track of the progress of ongoing issues happening on the infrastructure
Provider
EGI Helpdesk
The EGI Helpdesk is a distributed tool with central coordination, which provides the information and support needed to troubleshoot product and service problems.
Access Helpdesk service documentation.
See other services
Services for Research
Our large-scale computing and data analytics services are helping scientists to accelerate the process leading
Services for Federation
Our internal services provide tools for coordination of the EGI Federation, improving how we work
Services for Business
We help companies to exploit services and resources for compute- and data-intensive research and innovation.
Let's talk. Contact our Support Team.
Do you have a question or need further help on our Helpdesk service? Fill out the form and let's connect.
CONTACTS
The EGI Foundation
Science Park 140
1098 XG Amsterdam
The Netherlands
Phone: +31 (0)20 89 32 007
contact@egi.eu