Service for Federation
ITSM Coordination
Ensures professional service management for EGI IT services
ITSM Coordination
ITSM Coordination oversees the implementation and evolution of the IT service management system across EGI.
The service designs and implements structured processes for the improvement of service delivery to its customers. The EGI IT service management system is based on FitSM.
Benefits of ITSM Coordination:
- Repeatability: Services and processes operate the same way time after time.
- Quality: Repeatable processes can be monitored and optimized to increase quality.
- Demonstrability: Following a standard allows quality to be audited and demonstrated to others.
- Compatibility: Managed services can be combined with other services by customers, or in federated provision scenarios.
- Professionalism: Formally managed services appear more professional to customers.
See other services
Services for Federation
Our internal services provide tools for coordination of the EGI Federation, improving how we work
Services for Research
Our large-scale computing and data analytics services are helping scientists to accelerate the process leading
Services for Business
We help companies to exploit services and resources for compute- and data-intensive research and innovation.
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CONTACTS
The EGI Foundation
Science Park 140
1098 XG Amsterdam
The Netherlands
Phone: +31 (0)20 89 32 007
contact@egi.eu