Servers, and services uptime are guaranteed to be up at least 90-95% of the time to users. Service targets are defined in Operations Service Agreements (OLAs)
Scale-up domain-specific web hosting solutions on the EGI Federated Cloud
Scalable and secure hosting solutions to meet the needs of scientific and research communities, H2020 projects and SMEs on the EGI Infrastructure
Key benefits
Servers Uptime
Reliable
A reliable and technical support offered via the EGI helpdesk. Technical support available (at least) during working hours (from 09:00 to 17:00 in the time zone of the relevant Resource Centres). The customer’s quality of support can be personalized with dedicated Service Level Agreement (SLA)
Connectivity
Network bandwidth with the servers is guaranteed to be up at least 10Gbps
Domain Name
Provide united, federation-wide Dynamic DNS support for servers in EGI Federated Clouds
Privacy and Security
Access secured via SSL certificates, federated authentication and authorization mechanisms and standard protocols including SAML and OIDC. Personal data processed in accordance with the Code of Conduct for Service Provider. ISO27K certifications for handling sensitive information may be provided
Multi-support
Access to services is guaranteed via web interfaces, CLI, OpenStack native APIs, Terraform and libclouds libs
Case Study
EMSO-ERIC
The European Multidisciplinary Seafloor and water-column Observatory (EMSO) is a European Research Infrastructure Consortium (ERIC) that includes open-ocean, seafloor observatories down to 4.850 metres depth, and shallow-water test sites from the Northeast Atlantic, across the Mediterranean to the Black Sea. EMSO ERIC is trying to solve the challenge to provide access to curated data and offer high-quality services to a large and diverse group of users, from scientists and industries to institutions and policymakers, through the EMSO ERIC Data Platform. To support this challenge, EGI contributed to operating different EMSO ERIC services including the data portal which received thousands of visits from different countries.
Joaquin del Rio Fernandez (UPC), Head of Obsea Observatory says:“Thanks to the collaboration with EGI we expect to improve our data collection and outreach services to the general public and scientific community who access Obsea data. For our Obsea infrastructure, such collaboration is really very important to keep marine data generation alive!”.
